The $70.00 reconnection fee is paid in advance of turning water services back on. A payment of the full balance is required for reconnection. Services will be restored when the total balance and the reconnection fee has been paid in full. The City of Phoenix provides water, street, and storm water services to properties within. Your balance or past due balance must be paid by the 20th of the month or your water service will be disconnected without further notice. Disconnected Water Service for Delinquency On the 21st day you will automatically be charged a late fee of $10.00 There is no grace period. Water bills are due when received and if not paid by the 20th of the month, they are delinquent. by the required date to avoid having your service disconnected. If you need assistance making a payment, please contact us at 54 ext. mail, or by being placed in the drop box outside City Hall. Payments will need to be made in person at City Hall located at 220 N. The City of Phenix City provides water, sewer, and garbage services to the majority of residents that live within the city limits. City offices are closed due to social distancing concerns Payments on utility bills and other city payments should be made online, through the U.S. In addition to the amount due, a $25.00 returned check fee will also be required. If your bank returns your check for non-sufficient funds, you will need to remit payment in the form of cash, cashier’s check, money order or credit card*. Pay by mail (DO NOT MAIL delinquent payments: bring them into City Hall to avoid service being discontinued and additional late fees.) Payment Typesĭiscover, MasterCard, VISA, Debit Card with the VISA or MasterCard logo, American Express, or E-check. The Low Income Household Water Assistance Program (LIHWAP) is available statewide and provides Arizona households with financial relief toward water and wastewater bills. (DO NOT drop delinquent payments in the depositories, they will not be received in time to avoid service shut-off and penalties.) The approved depository is located in front of City Hall. Drop off current payment at approved depository. Pay in person at City Hall, located at 220 N. If you have questions about your bill or account, please send us an email or visit a City of Phoenix Pay Station. It is the customer’s responsibility to keep this information updated prior to the due date. To update your account information or view your billing and payment history, or to, you will need the account number and service address from the bottom portion of your water bill and your four digit PIN. As the program automatically withdraws the amount, customers who use direct payment need to plan for the amount of the bill to be different each month and also for a higher bill for the summer months. Note: Water bills do vary seasonally and generally go up in the summer months or due to changes in the fees charged. You can also sign up for email notifications alerting you when you have a new bill or past due balance. If you choose this method of payment, you can access your bill here and register your account to make a one-time payment, schedule future payments, and set up a credit or debit card for reoccurring payments. Payments on utility bills and other city payments should be made online, through the U.S. G-6741, § 2 (Exh.Automatic payment withdraws the amount due on your monthly water bill from your credit or debit card each month. The City of Phoenix will be hosting public webinars in 2023 providing information on the update process. If a customer makes full and timely payments of the City services bill for 12 consecutive months, the Department will apply the deposit to the customer’s City services account balance.ĭ. If an account is closed at the customer’s request, the Department will refund the deposit to the customer within 60 days, minus any amounts owed to the City. The City of Raleigh offers convenient methods for making your utility payment. If a customer fails to post the required deposit, the Department will not initiate or will terminate water service.ī. If a customer’s water service is suspended for non-payment, the customer must post a security deposit.Ĭ. If the customer fails to make timely payment of the City services bill, the Department will apply the customer’s deposit to the unpaid balance. Financial assistance for water bills is available through City and County. The deposit will be an amount equal to the average one-month City services bill for similar types of premises for the previous 12 months. "Good payment record" is defined in the Deposit Policy, a copy of which is on file with the Department. This section is included in your selections.Ī. To establish water service, all customers must post a security deposit with the Department unless the customer has a good payment record. and click on Pay My City Services Bill Customer Services: 60 / TTY:60, water.
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